Last week, I visited Trupanion Pet Insurance Company in Seattle. I was invited and hosted by Dr. Steve Weinrauch - the Chief Veterinary Medical Officer at the company. I was joined on the visit by Robin, the practice manager at Advanced Animal Care of Colorado. I had interviewed the owner of that practice, Dr. Heather Steyn, for a podcast episode in 2015 about how they were using Trupanion Express to promote pet insurance in their practice. Traditionally, the way pet insurance has worked is the client pays the veterinarian for the services rendered in full, and then files a claim... Read more →